Race Management
Frequently Asked Questions
For Open5 events, can I transfer my entry to another event?
Yes you can, but only to an event within the same series. And you can do this up to the Thursday before the event. Log in and click on MY RACES and transfer entry. Please note that once you have transferred an entry you can not apply for a refund
Can we change our team name?
Yes - log in, click on MY RACES and modify entry.
I'd like a refund
Thats a shame.. log in, click on MY RACES and request refund. Note that refunds are subject to our terms and conditions (see left). An email is automatically sent to us and will process the request withing 7 days refunding any money to the card that made the payment
I've ordered an SI-Card from Sportident but don't know the number
No worries - log in and click edit profile, type in 999999. This will prompt us to ask for the number at registration. As soon as your card arrives please update the number.
When I select to add a team member - my partners name comes up twice
Most likely its because they have 2 profiles on our system. Pick the one with the highest ID number and wing us an email and we will disable to older one
I've forgotten my password
OK on the login page click on the forgotten your password link and type in your username. Your password will be reset and email sent to your registered email address. If your email address has changed (e.g. change of work) or you have forgotten your username please contact us