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Event Entry


Done this before and know what you're doing? Enter here!

New to this...?
Here's a guide to our entry system.

Have a read of the FAQs, the Terms & Conditions and our Privacy Policy


FAQs

For Open5 events, can I transfer my entry to another event?
Yes you can, but only to an event within the same series. And you can do this up to the Thursday before the event. Log in and click on MY RACES and transfer entry. Please note that once you have transferred an entry you can not apply for a refund.

Can we change our team name?
Yes - log in, click on MY RACES and modify entry.

I'd like a refund
Thats a shame.. log in, click on MY RACES and request refund. Note that refunds are subject to our terms and conditions (see left). An email is automatically sent to us and will process the request within 7 days refunding any money to the card that made the payment.

I've ordered an SI-Card from Sportident but don't know the number
No worries - log in and click edit profile, type in 999999. This will prompt us to ask for the number at registration. As soon as your card ar- rives please update the number.


Terms and Conditions

Disclaimer:

I have read the rules and understand the nature of this event. I agree that I enter at my own risk and take full responsibility for my safety and actions during the event. I therefore do not hold Open Adventure Limited or any of its agents responsible for any damage or injury sustained to me or my property during the event.

Refunds and Transfers:

Open5 events:

In the event of a cancellation more than 7 days before the event, a refund of the entry fee minus £5 admin fee per person will be given. Please note that no refund can be offered if you cancel with 7 days or less to the event date. To claim a refund, please login to your online account, select My Races and then the Request Refund option.

Up to midnight on the Thursday before the event competitors can transfer their entry to a future event within the series, however they will forfeit any opportunity for a refund. To transfer your entry to another event, please login to your online account, select My Races and then select the Transfer option. Entries cannot be transfered from one race series to the next.

Up to midnight on the Thursday before the event changes can be made to competitors, and classes with no additional cost incurred, through your online accoount. However after midnight on the Thursday any changes to entries will be subject to the entry on the day surcharge of £7 - these changes should be made and paid for at registration on the day.

Trail Running Events:

In the event of a cancellation more than 7 days before the event, a refund of the entry fee minus £5 admin fee per person will be given. Please note that no refund can be offered if you cancel with 7 days or less to the event date. To claim a refund, please login to your online account, select My Races and then the Request Refund option.

Ultra Trail Running Events:

In the event of a cancellation more than 14 days before the event, a refund of the following proportions will be awarded.

  • Before April 1st - 80% of entry fee
  • April 1st to 14 days before the event - 50% of entry fee
  • Less than 14 days - no refund

Please note that no refund can be offered if you cancel with 14 days or less to the event date. To claim a refund, please login to your online account, select My Races and then the Request Refund option.

Northern Traverse, Expedition Races and C2C Adventure Race

In the event of a cancellation, a refund following the schedule below will be given minus £10 admin fee per person. Please note that no refund can be offered if you cancel with two months or less to the event date. To claim a refund, please login to your online account, select My Races and then the Request Refund option.

  • Less than 2 months - no refund
  • 2-4 months - 50% refund minus admin fee
  • 4-6 months - 75% refund minus admin fee
  • More than 6 months - Full refund minus admin fee

Equipment:

Where competitors use equipment provided by Open Adventure e.g bouyancy aids, ropes, boats, etc. it is expected that they be treated with all resonable care. Where a case of neglect results in damage to the equipment, the competitors will be expected to reimburse Open Adventure with the replacement value of the item. For example dragging boats over rocks, abraision of ropes, poling with paddles, etc.

Where competitors use SPORTident timing cards or GPRS Trackers, they assume responsibilty of the card / tracker until it is returned - any loss or damage will result in the cost being charged to the competitor. In situations e.g. canyonning and climbing where damage can occour Open Adventure advises competitors to cover the SI-card with a buff or a sweatband - the responsibility for its security resides with the competitor.

Photography and filming:

During our events there will be photographers and on occasions film crews. By entering our events you are giving consent that images of yourself maybe used to promote Open Adventure and/or its sponsors.

How to claim a refund and complete transfers:

Whilst we are naturally here to help with any web site problems, please use the online facilities to request transfers and refunds which will always be available within the dates listed above. Unfortunately, we are not able accept any last minute refund or transfer requests, whether by email or telephone, which occur due to unforseen circumstances e.g. injury or family emergencies.

Use of the Open Tracking Service:

Tracking devices / Open Tracking portal can not be used for any covert surveillance - the person / team being tracked must be fully aware that there position is being reported on the Internet.

The use of tracking devices / Open Tracking portal shall indemnify, defend and hold harmless Open Tracking from and against any claim, demand, cause of action, loss or liability (including solicitor's fees and expenses) for any property damage or personal injury arising from the use of Equipment or service by any cause.

Hire

The device is the responsibility of the hirer until it is returned to Open Tracking (including any courier postal service - we recommend insuring £200 per unit).

Late return of the device(s) will result in weekend hire charge being levied per weekend. After two weekends the full cost of the tracker + 50% will be invoiced to the hirer (not the user)

Any damage (water / impact) will result in replacement cost + 50% being invoiced to the hirer


Open Adventure Internet Privacy Statement

Introduction: Protecting your privacy is important to us, we base this statement on how we as competitors would appreciate our information being stored on an event website. We hope the following statement will help you understand how Open Adventure collates, uses and safeguards the personal information you provide to us on our website.

What information is being collected online:

  • When competitors browse our website we record where they have been using "cookies" these help us understand which parts of the site work best and where people arrive and depart from. This information does not identify who you are.
  • If you register for the newsletter we collect your name and your email address. To manage our mailing list and to create the newsletters we use a website called Mail Chimp www.mailchimp.com. They have a frank and simple policy to managing our information you can find there privacy policy here www.mailchimp.com/privacy.phtml just to reassure you.
  • To enter a race or to buy anything from us competitors are required to register with us. We store your address and contact details, and also emergency contact details in case something nasty happens during an event. Your profile will also contain details of the events in which you have competed and your results from those events.
  • Competitors are also required to enter medical details in to their profile. We store this information for 15 months after your last event with us, unless you are involved with an incident in which case these details are stored for 5 years.
  • Credit Card details for payment are only taken by our internet payment provider Protx - we do not see these details. You can see a copy of Sagepay's security policy here www.sagepay.com/security_policy

How we use or share the information we collect:

  • We NEVER pass any contact details of our competitors to sponsors, third parties or friends.
  • We do show our website statistics and statistics from our events to sponsors to show what we do.
  • We also maintain a copy of the database at events for emergencies.
  • We review statistics on our newsletter so we can make it more useful for readers and sponsors.
  • We use the contact address to send out a Christmas Card to competitors from the previous year.

Choices available to racers regarding the marketing uses of the collected information:

  • If you wish to unsubscribe to the newsletter you can do so at anytime on our website here www.openadventure.com This form will send a confirmation to you that you have unsubscribed.
  • If you wish for us at anytime to delete your contact details from your profile please contact us and we will more than happily oblige within 7 working days.

How do we protect the information online?

  • All credit card processing is completed by Sagepay on their encrypted webpages.
  • Competitor details are stored on secure databases.

How you can contact us for inquiries about your information or our privacy policy?

  • You can contact us using the form on the website here www.openadventure.com
  • You can write to us here - Open Adventure, Clock Tower Works, Low Wood, Ulverston, Cumbria, LA12 8LY
  • You can call either James or Lisa Thurlow on 015395 31048

This policy applies to all of the websites which Open Adventure manages including: openadventure.com | opencycling.com | opentracking.co.uk | lakesinaday.co.uk | itera.co.uk